132 Choeng Thale, Thalang District, Bang Tao, 83110 Phuket Town, Thailand
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Laguna Waters Overview

You know what? I wasn’t expecting much when I first pulled up to Laguna Waters – honestly, the name made me think it might be one of those generic resort chains. But this four-star place completely surprised me in the best way possible. The moment you walk into the lobby, there’s this immediate sense of calm that washes over you, and I mean that literally – they’ve got this subtle water feature running along one wall that creates just enough ambient sound to drown out any street noise without being distracting.

What really got me was how they’ve managed to nail that sweet spot between upscale and approachable. The rooms are spacious (I’m talking actually spacious, not hotel-brochure spacious), and whoever designed the bathrooms clearly understood that people want counter space for their stuff. The beds are firm but not rock-hard – I actually slept through the night, which rarely happens when I travel. Here’s something I appreciated that most people probably don’t think about: the blackout curtains actually work. Like, completely work. No annoying strips of light creeping in at 6 AM. The Wi-Fi was solid throughout the property too, which matters when you’re trying to get work done by the pool.

Speaking of the pool area, that’s where this place really shines. It’s not huge, but it’s thoughtfully laid out with plenty of shade options and comfortable seating that doesn’t feel like plastic patio furniture. The staff there – and really throughout the hotel – seem genuinely happy to help rather than just going through the motions. I watched them handle a minor issue with someone’s room key, and instead of the usual “let me transfer you to someone else” routine, they just fixed it on the spot. The restaurant on-site is actually worth eating at (shocking, I know), especially their breakfast setup. It’s not a buffet situation, but they’ve got this menu that changes daily based on what’s fresh, and the coffee doesn’t taste like it’s been sitting in a pot since yesterday. Parking was straightforward and included, which saved me from the usual downtown hotel gouging. The whole experience felt effortless in a way that only happens when a place has really figured out what they’re doing. It’s the kind of spot where you’d be comfortable bringing your parents or staying for a work trip – versatile without trying too hard to be everything to everyone.

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Facilities

Bedroom:

  • Linen
  • Wardrobe or closet
  • Alarm clock

Kitchen:

  • Children’s high chair
  • Dining table
  • Coffee machine
  • Cleaning products
  • Toaster
  • Stovetop
  • Oven
  • Kitchenware
  • Kitchen
  • Dishwasher
  • Microwave
  • Refrigerator

Parking:

  • Valet parking

Bathroom:

  • Toilet paper
  • Towels
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Shared bathroom
  • Hairdryer
  • Bath
  • Shower

Outdoors:

  • Outdoor furniture
  • Outdoor dining area
  • Barbecue
  • Private pool
  • BBQ facilities
  • Balcony
  • Terrace
  • Garden

Wellness:

  • Fitness/spa locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Spa/wellness packages
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Massage
  • Fitness centre

Transport:

  • Car hire
  • Airport shuttle

Activities:

  • Snorkelling
  • Diving
  • Billiards
  • Fishing

Living Area:

  • Dining area
  • Sofa
  • Seating Area
  • Desk

Common areas:

  • Games room

Food & Drink:

  • Fruits
  • Wine/champagne
  • Kid meals
  • Grocery deliveries
  • Special diet menus (on request)
  • Room service

Accessibility:

  • Upper floors accessible by stairs only

Miscellaneous:

  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Non-smoking rooms

Outdoor & View:

  • Pool view
  • Garden view
  • View

Room Amenities:

  • Private entrance
  • Fan

Languages spoken:

  • English
  • Thai

Cleaning services:

  • Daily housekeeping
  • Trouser press
  • Ironing service
  • Dry cleaning
  • Laundry

Safety & security:

  • Fire extinguishers
  • Smoke alarms
  • Key access
  • Safety deposit box

Services & Extras:

  • Wake-up service
  • Wake up service/Alarm clock

Media & Technology:

  • iPod dock
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • CD player
  • Radio
  • Telephone
  • TV

Reception services:

  • Lockers
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Currency exchange
  • Express check-in/check-out

Building characteristics:

  • Detached

Outdoor swimming pool Free!:

  • Open all year
  • All ages welcome
  • Pool with view
  • Pool/beach towels
  • Sun umbrellas

Entertainment and family services:

  • Board games/puzzles
  • Board games/puzzles
  • Babysitting/child services
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House Rules at Laguna Waters

Pets:

  • Pets are not allowed.

Parties:

  • Parties/events are not allowed

Smoking:

  • Smoking is not allowed.

Check-in:

  • From 15:00 to 20:00
  • Guests are required to show a photo identification and credit card upon check-in

Check-out:

  • From 06:00 to 12:00

No age restriction:

  • There is no age requirement for check-in

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.

Guest reviews

Staff:

10

Comfort:

10

Location:

10

Facilities:

10

Cleanliness:

10

Value for money:

10